"So I put a picture [of a pool] on my computer," said Michael. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. Grout lines not matched up & thicker in some places than others. the last one is being repaired. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. We've reconnected with Premier this year, and I gotta admit. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. Obviously, this hasn't happened at all. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. file size: 10 MB. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. 11250 Pyrites Way Rancho Cordova, CA 95670. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Then the team will create a comprehensive design that is uniquely you. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. They have multiple customers unhappy and complaining. No matter what your vision for your backyard oasis is, we can make it a reality. All the crews are there today to fix all her issues. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Extras: designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). Were here for you whenever youre prepared to make your dream a reality. Request a FREE quote HERE or call us at (855) 212-2210. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Remodeling: The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. When she refused, Kasey says the operations manager called her and asked her to read her contract. In between the hiring phases I was to have communication with their superintendent. From the first scoop of dirt to the filling of the crisp water. Unsubscribe at any time. We value your privacy. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. Worked with me and resolved the problem. The Gunite is so thin on the pole. Rates may vary based on location, credit score, and loan amount. Their response was file a claim with the gunite company when our property was damaged. Submitting a response indicates a willingness to work with customers to make things right. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. There were delays to get us into engineering. ", Kasey said the company repeatedly asked them to take down the review. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Back Most Popular Projects. Buying a pool is a big decision for your family. Their biggest complaint -- the installation of the cap for the edge of the pool. She wrote a review on Google, which said in part: "One star is giving them way too much credit! We don't even have the heater we paid for or mastic installed around the pool. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. If you hire them have a lawyer on file to use because you will need them. No updates, no returned calls, nothing. We value your privacy. I initially knew this would be a disaster . Unsubscribe easily. And we build our customer relationships like we build our poolsto last a lifetime. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Pool plans were completed by 3/18. Hello do you only do concrete or do you also do fiberglass? He was my main contact throughout the entire process. Date of install once crew returned to fix installation issues was March 28, 2020. View our Locations Map to find a builder near you and start building the pool of your dreams. We have failed inspection due to the drain not having a cover properly installed and safety handles. I have a huge crater in my backyard. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Look no further than the experts at Premier Pools & Spas. Our content is intended to be used for general information purposes only. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Cameron was a great asset to us! 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. About. Hello Susan. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. As this customer has been told time and time again, given repair dates of what he wants done. You will be amazed at how this all comes together. On day one I met our construction manager who was Aric **. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. 5 complaints closed in the last 12 months. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. The site owner may have set restrictions that prevent you from accessing the site. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Wed like your honest feedback and want to hear about your issue(s). Note that complaint text that is displayed might not represent all complaints filed with BBB. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. A link has directed you to this review. I sent a termination letter and still haven't heard back from them. My pool was not set to the correct elevation of my existing patio or yard. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . The equipment finally arrived 8 days after the pool was filled. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. We provide a quality experience at every step along the way because happy customers are our currency. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. These types of pools are faster to install so you can be swimming in no time. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Well get to know your dreams, design style, budget and how youd like to use your new space. Fast and easy online application. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. They have more than half of my money and I only have a hole in my backyard. Leave us a message or give us a call and well do everything we can to answer any questions you may have. Looking for pool financing? Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. We seek the pool. 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