Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Tristian charged the customer $905 for his time. There is a Home Depot approximately a mile from my parents home. He did not do any other snaking in the house as far as I know. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. $2,694.91 refund for unneeded and overpriced services. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. Pipe is collapsed - Camara to follow. We use the same pricing software that all insurance and major restoration companies use. The banging and grunting kept going for quite a while. At that point I told him I had built custom homes for 35yrs. Thank you, you have successfully subscribed to our newsletter! This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation.
We called again today, and the plumber stated there would be a 40.00 minimum charge. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. Do yourselves a favor and use someone else. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. I called Roto Rooter and they had someone come out to assess the damage. Submit a complaint and get your issue resolved. This review was chosen algorithmically as the most valued customer feedback. The plumber was Dikembe McCaster. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. Before Sean left he gave an estimate to fix the trap. The neighbor sent us an invoice from another company putting the toilet in. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. So I called Britton. What a rip off and I'll never use them again. Average of 16 Customer Reviews.
International Association of Better Business Bureaus. Got about a 6 inch size fibrous amount of rolled up roots. Provider: RotoRooter Livonia and it was the most ridiculous estimate I'd ever seen. No company should schedule. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. 877-768-6911. Find out how we combat fake reviews. It took the Roto Rooter plumber about 20 minutes to rod it out. Desired outcome: This complaint is on behalf of my parents,
Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Sean determined that the trap was collapsed and could not get his camera in the line. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. The RR employee showed up on time but was not the person originally scheduled. The price he quoted was fair and the workmanship was top-notch. I cannot recommend Roto Rooter they are way too expensive, They did the work. Reason For Call: Master BR toilet clogged up. Bill checked as commercial instead of Residential
They stood behind their 30 day guarantee. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. Highly recommend! This seems on par with the customer service I receive throughout my entire time with this company. Roto Rooter is willing to refund the customer $555.00 and only charge the hourly rate for one technician on site ($350.00). UP to this time problem has not been fixed. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. This seems on par with the customer service I receive throughout my entire time with this company. The second Rotor-rooter technician left. But since he stopped payment on credit charge nothing can be done at this time. "Hello ****, this is Ted at Roto Rooter. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. I called a local service who came to my home on 2/02/23. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. I just had a terrible experience with Roto Rooter myself. Ive learned my lesson. That is the best I can do for you. BBB is here to help. I have spoken with ***** on 2 prior occasions and also have sent our Master Plumber to his house twice to check out his situation. We had to travel three hrs total to wait for them. The local serviceman resolved my issue. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. On 10/26/22 unit ** had anotherclog in the toilet. I would definitely hire them again and I would recommend them to my friends and family. We were charged $784.47. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Called Roto-Rooter to fix a gas water heater. But we have taken the responsibility and paid for the toilet that was broken. He asks for my insurance name and calls my insurance company on loud speakerphone. Over priced. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Desired outcome: Called Roto-Rooter to fix a gas water heater. Tech arrived on time was very friendly. He was struggling to get the snake down the pipe at turns. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. Service address: 35720 Hazelwood, Westland Michigan A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. The charge 2800.00 for labor alone to replace one straight pipe! When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. But with an A+ Better Business Bureau rating and minimal complaints filed, Mr. Rooter edges out Roto-Rooter for customer satisfaction. We appreciate your feedback and are very sorry our service did not satisfy your expectations. All Rights Reserved. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Refund of excessively high price. IMO, Roto Rooter should be your LAST call, not your first. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. Mr. Rooter was founded in 1970 and began franchising in 1972. Better Business Bureau:
& Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. We value your privacy. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. I never heard back from him. 252 complaints closed in the last 12 months. . 3. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund They tried to solve the problem by snaking the line but couldn't get it unclogged. This will surely increase the credibility of your complaint. He tried cleaning the toilet, which did no good. A link has directed you to this review. How can they keep on ripping people off like that. As the time neared, I called to verify. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Emergency Service. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. No call, they never showed up. If you cannot be there that day dont make the appointment. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. Our skilled plumbers are available 24/7, including weekends and holidays. BBB reports on known marketplace practices. BBB Business Profiles generally cover a three-year reporting period. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. Customer: John Cooke A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. I then thanked him and headed to the coast for the weekend. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. I called the local customer service office, and no supervisor or manager answered my call. 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