Do not initiate a trace for Economic Impact Payment pre-paid debit cards. You can start using the WMR website or IRS2Go app to start checking on the status of your return 24 hours after the IRS receives your e-filed return or 2 to 3 weeks after you mail a paper return. Tip: If you see the message You may not have entered your information correctly, select the Re-Enter button to try again. If the taxpayer has filed their 2020 tax return, follow procedures in IRM 21.6.3.4.2.14.1, Recovery Rebate Credit - Adjusting the Credit, to allow the Recovery Rebate Credit to generate a refund to the taxpayer. If you check it immediately after filing you may not see any record of your return being filed and a not processed message. If the caller is an unauthorized third party, do not refer them to the automated systems. If the deposit is a split refund or if a Refund Advance Product (RAL/RAC), review IRM 21.4.1.5.7.1, Direct Deposit of Refunds, for additional information first. (10) IRM 21.4.1.4.1.2(1) Updated procedures for Non-TPP assistors to address if the taxpayer's return was UPC 126 RC 0 but was not moved to MFT 32 prior to the end of year cycle deadline and the return is archived. No Form 1310, Statement of Person Claiming Refund Due a Deceased Taxpayer, or documentation is required. See IRM 21.4.6.5.8.3, Processing of Form 8379 Injured Spouse Allocation. For more information about the TBOR, see Taxpayer Bill of Rights and Pub 1, Your Rights as a Taxpayer. If the taxpayer requested but did not receive a direct deposit refund, compare the routing transit number (RTN) and the account number on the tax return to IDRS and the Form FMS 150.1/TCIS. Advise the taxpayer of your actions and when to expect their refund. If the taxpayer states his/her spouse received the joint refund check and cashed it, inform the taxpayer that this must be handled through the civil court system and the IRS can only provide a photocopy of the check for this purpose. The automatic message will tell you if you're getting a refund or not. When i check my refund status online at where`s my refund this is the message i get. When contacting taxpayers, refer to IRM 21.1.3, Operational Guidelines Overview, for the appropriate disclosure authorization procedures. The C- freeze code (shows Path Indicator of 1) is set to be released on February 15th, however, this is contingent on Daily or Weekly processing of the account, therefore, the release may occur after February 15th. If you used Online TurboTax, log in and go to the Tax Home and check the efile status. Also remind them that by using the automated systems, they would not have to wait on hold to speak to an assistor. Since Turbo Tax will not have the status of your refund, continue checking the Wheres My Federal Refund tool for updates. If the information is not available on your local campus file, you must input the @xx to get information. Route them out to the automated Refund Hotline, transfer to extension 3158 for English or 3258 for Spanish. "77713" in DLN indicates a questionable refund where account characteristics, history, investigation and/or other key markers identified through filters implemented by the financial institution indicate that an ACH credit entry is questionable, invalid, erroneous or obtained through fraudulent filings. If the taxpayer received a CP 80, follow guidance above. See IRM 21.4.1.4.1.2.6 (4) for more information. Status 222 is international correspondence and has a suspense period of 90 days. An unpostable condition including UPC 126 or UPC 147 has been corrected, The UPC 126 RC 0 is closed with a URC of 0, See IRM 25.25.6.6, Non Taxpayer Protection Program (TPP) Telephone Assistors Response to Taxpayers, for procedures, The UPC 147 RC 0 is closed with a URC of 0. SPC 9 is displayed on CC TRDBV. The taxpayer will then receive a notice of the balance due. If your research indicates that the return was processed but the refund was never issued, or the amount was not what the taxpayer expected, the problem may be due to tax offsets, math errors, freeze conditions, TOP offsets, invalid SSN or TIN, or credit elect, among other things. Unpostable condition is an unresolved UPC 126 RC 0 and is not viewable on CC UPTIN and the normal processing time frames have been met. See (12) below for more information on how to determine the appropriate ERS location and fax/EEFax number. Update made as result of research and review. Advise taxpayer they should receive their refund in 4-6 weeks. They are fast, accurate and available 7 days a week from any computer with internet access, AND the information provided is specific to each taxpayer who uses the tool. If a "Z" Freeze is present, see IRM 21.5.6.4.52, Z Freeze. CC NOREFP can be used to stop direct deposit refunds as well as paper refund checks. Each day, CC NOREFP will look for a matching refund and, when a match is found, will stop the refund. IRS addresses and fax numbers are provided to the taxpayer when the form is offered. WMAR keys off the TC 971 AC 120 placed on the account by Submission Processing. EFT refund refused by a financial institution (undeliverable); refund issued by check. If IDRS research (CC IMFOL, CC TXMOD, CC ENMOD) reveals any of the following conditions, follow IRM 25.25.6.6, Non Taxpayer Protections Program (TPP) Telephone Assistors Response to Taxpayers, for guidance: The account has UPC 126 RC 0 (with or without the letter). Below is an explanation of the indicators: 0 - One direct deposit refund or paper check. Provide the appropriate return processing time frames. Inform the taxpayer not to call before the 12 weeks have passed as we will not have any information until then. CSRs should see IRM 25.25.6.6, Non Taxpayer Protection Program (TPP) Telephone Assistors Response to Taxpayers. If refund trace action is required, follow procedures in IRM 21.4.2, Refund Trace and Limited Payability. This subsequent refund does not appear on the tax account. The UPC 147 RC 0 is closed, the return has posted to MFT 32 (TC 971 AC 111 present on MFT 30), and TC 971 AC 506 with "WI SP UPC 147" is in the MISC field on CC ENMOD and CC IMFOLE. See IRM 3.28.4.8 (2), Review of Deleted Returns - UPC 147 RC 0 Only, for routing based on the DLN of the return. If the taxpayer has already asked the POA, follow the appropriate guidance above. Due to the original return processing error, the referrals must be treated as priority work. Change made due to programming change to Wheres My Refund. See IRM 21.2.2-2, Accounts Management Mandated IAT Tools. IPU 21U1336 issued 12-13-2021. (9) IRM 21.4.1.4.1.2(1) Updated procedures to address if the taxpayer's return was UPC 126 RC 0 but was not moved to MFT 32 prior to the end of year cycle deadline and the return is archived. The IRS began processing returns on 2/12, you may not find a record of it or the website may say that you have put in incorrect information when tracking your federal refund. If no errors found, the record will go to Master File when released from Quality. 855-406-6972 Advise the taxpayer that the return has been selected for further review and that well need to speak with him/her to validate the information that was submitted. Please tell me more, so we can help you best. The following are the codes where the suspense period has expired with no response for additional information - Transferred to workable suspense: 321 Taxpayer Correspondence has been sent and no response received, 322 International Taxpayer Correspondence has been sent and no response received, 324 ACA Correspondence has been sent and no response received, 325 Taxpayer Correspondence for Shared Responsibility payment sent with no response, 330 The document has been referred to Examination, 331 The document has been referred to Statute Control, 332 The document has been referred to Entity Control, 333 The document has been referred to Fraud Detection Center, 334 The document has been referred to Accounting, 337 The document has been referred to Examination. We cannot provide any information about your refund. If available, use CC "UPCASZ" to notify the unpostable function of correction needed. This condition is identified with the posting of a "S-" freeze without a TC 740 posted to the account. The credit will post to master file as a TC 841 and can be identified by the block and serial number "77777" in the DLN. If no match is found within these time frames, the CC NOREFP will be dropped from IMF processing. The CC "NOREFE" must be input no later than Friday, August 9, 2019. For current processing year individual accounts, ask the taxpayer if theyve checked on the status of the refund by using one of the IRS automated systems: Wheres My Refund (WMR) on IRS.gov; IRS2GO (English and Spanish) for smart phones; or the Refund Hotline. Advise taxpayer to contact agency on BFS offset notice, if received. Refer to Document 6209, for a list of FLCs. How many people are seeing "We cannot provide any information about your refund" Use this thread to share what you have found out and connect with others seeing this same message Here! Manual refunds (TC 840) may also be issued via direct deposit in certain situations, i.e., hardships. As a result, accounts with refunds that include EITC and/or ACTC referred and resolved by TAS will not be released until February 15th or later if there are processing issues. If the taxpayer states he/she wants to bypass the RAL or the RAC, see IRM 21.4.4, Manual Refunds, and IRM 3.17.79.6.4.2, Certifying Automated Clearing House (ACH)/Direct Deposit Hardship Refunds. Theres no need to check more often. The information entered must match the information from the taxpayer's tax return. Use CC ENMOD to research the selective paragraphs and advise the taxpayer of the requested information, except for selective paragraph "h" which is used for a narrative fill-in. If you don't receive your refund check or a follow-up letter within 10 weeks. Advise the taxpayer to file Form 3911, Taxpayer Statement Regarding Refund. Advise the taxpayer of the appropriate processing time frame and that you are unable to provide any additional information other than the information already provided by the automated system. A taxpayer's refund may be less than expected or not received due to an error or an item being disallowed on the return. If none of the instances in (2) above apply, the election to have the overpayment applied as a credit elect is binding and the credit cannot be reversed. Review the CC ERINV screen for the status codes. Research CC IMFOBT (CC RTVUE and CC TRDBV can also be used) for the exact RTN and account numbers to verify they match the taxpayer's information. Include a history item on AMS with this information. ERS Status Code 221/222/223/224: correspondence has been sent to the taxpayer. Change made for IRM consistency. For information regarding Debtor Master File (DMF), Treasury Offset Program (TOP) Offset Bypass Refund, Hardship and Injured Spouse, see IRM 21.4.6, Refund Offset. Fiscal year accounts meeting the PATH Act Section 201 criteria can be identified with a TC 971 AC 134 with the MISC field IVO REVIEW. Refer to IRM 21.4.6, Refund Offset. For the list of PATH Act indicators, see IRM 21.4.1.3.1 (2), PATH Act Refunds. Review Accounts Management Service (AMS) for any indication of prior taxpayer contact. (12) IRM 21.4.1.4.1.2.1 Updated procedures for UPC 147 RC 0. (27) IRM 21.4.1.6(1) Added Wheres My Refund and IRS2Go provides current processing year plus two prior year return information. If the bank recovers the direct deposit refund, request they return it to BFS through normal procedures. As of 2015, the IRS now limits the number of refunds that can be electronically deposited into a single account or pre-paid debit card to three. We need more than 21 days to process a 1040NR return. (3) IRM 21.4.1.4 Added Wheres My Refund and IRS2Go provide current processing year plus two prior year return information. Some of the notices will still display the entire SSN while others will have the SSN redacted/masked (e.g., XXX-XX-1234). Managers and leads ensure compliance with the guidance and procedures in this IRM for Individual Retirement Accounts case resolution. For current year and all prior year IMF returns, the issue/mailing date is found on CC IMFOLT on line below the TC 846 as "RFND-PAY-DATE:" , and on CC TXMOD on the line below the TC 846 as "RFND-PYMT-DT" . Include the following paragraph: While the IRS will conduct a trace for the disposition of the refund, the restoration of the refund to the taxpayer may become a civil matter. TC 971 AC 111 (CC TXMOD), TRDBV shows UPC 126 RC 0 and the TP filed the return on MFT 32, or the return was GUF Voided/Deleted. You may provide the taxpayer's name, refund amount, the date, the routing transit number and the account number to the financial institution. If the answer is YES, initiate refund trace per IRM 21.4.2, Refund Trace and Limited Payability, if appropriate. See fax/EEFax numbers in (12) below. Web address and phone number at National Credit Union Administration; 800-755-1030. After correctly providing these shared secrets, the application will display their refund status information. Visiting the OCC website at: File a Complaint. Use the numbers below for any ERS/Rejects status requiring a fax/EEFax. Verify the routing transit number (RTN) or numbers on CC IMFOBT. Where's My Refund? See IRM 21.4.4.3, Why Would A Manual Refund Be Needed? On occasion the taxpayer may contact the IRS to resolve a return discrepancy. They can complete and mail or fax the form to the appropriate IRS office. If the e-File/paper return was deleted and Field 38 shows a New Block DLN, access the new DLN using CC SCFTR. Update made due to new processing year. Ask the taxpayer if they have any additional questions. Normally, a duly appointed executor or administrator may cash a decedent's check by endorsing it via his/her legal capacity and presenting it to a bank with a copy of the court certification of appointment. If the case is closed in ERS, the case cannot be referred. Refund cannot provide any informaiton about your refund 2019. Returns filed electronically are identified by a unique Filing Location Code (FLC) shown as the first two digits in the Document Locator Number (DLN). See IRM 21.4.3, Returned Refunds/Releases. CC UPTIN will identify when a return is sent to the Rejects Unit by the Unpostable Function. Address shown on the original return and new address if appropriate. - Return was reviewed for required documentation You may advise the taxpayer to call back when four weeks (nine weeks if its a foreign address) from the mailing date have passed if a trace cannot be started on one of the self service platforms. For taxpayers who meet PATH Act criteria, the following message is provided on the automated systems through February 15th. Please contact the Administrator John@JohnRDundon.com for immediate professional advice? With Taxpayer Information File (TIF) centralization, it is no longer necessary to contact the issuing center or your local Notice Review to stop the refund. When providing a pre-populated Form 3911, verify all information is for the correct taxpayer. There are a few reasons why you may be getting the following message at Where's My Refund: We cannot provide any information about your refund. 5 or more calendar days have passed since scheduled date of deposit. Direct deposit refunds are held one week if this is a first time filer, or the first time the current last name is being used, or the taxpayer has not filed a return in the past 10 years. Reviewed and updated plain language, grammar, web addresses, IRM references, and legal references. A direct deposit refund must be stopped no later than the Friday, one week before the scheduled date of the direct deposit. Taxpayer inquiries concerning direct deposit will be treated as any other refund inquiry. Allow an additional 15 calendar days for the bank to respond. RTN The routing transit number indicates an electronic funds transfer was requested, but does not necessarily mean the direct deposit will occur. The RAL/RAC listing, now titled Refund Product Code indicators, can still be found on CC TRDBV under the attribute of Refund Anticipation Loan Code. 10 calendar days (30 calendar days if its a foreign address) from the "RFND-PAY-DATE" on CC IMFOLT or the "RFND-PYMT-DT" on CC TXMOD, either of which is located below the TC 840. If the taxpayer meets hardship criteria, refer to IRM 21.1.3.18, Taxpayer Advocate Service (TAS) Guidelines, and IRM 13.1.7.4, Exceptions to Taxpayer Advocate Service Criteria, before referring to TAS. It displays resequenced payment transactions that attempt to post as a TC 610 (remittance with return) and there has been no account established with a resequence code of 24. TC 960 is posted and a refund has been issued, Correspondence is received from the taxpayer, A call is received from the taxpayer and the case can be worked without the taxpayers signature, A call is received and the taxpayer's signature is required to resolve the case, Research of CC IMFOLT or CC TXMODA does not show TC 898 TOP offset. If 8 weeks have passed since (FOF-STATUS-DATE) and no new information is on IDRS, advise the taxpayer to refile his/her return, attach all appropriate forms such as schedules, forms, and copies of Form W-2. your tax return is still being processed.a ref . If there is no RAL/RAC code 1-4 present on CC TRDBV, the refund should not be considered a Refund Anticipation Loan. The RTN for savings bonds is always 043736881. Follow instructions in IRM 21.4.3.5.3, Undeliverable Refund Checks, IRM 21.4.3.5.3, Undeliverable Refund Checks, Savings bond request denied - partial offset - more than 3 weeks from refund date, Savings bond request denied - total offset, Savings bond request allowed - more than 3 weeks from refund date, Split direct deposit - returned by the bank - check mailed - with partial offset, Split direct deposit - returned by the bank - check mailed, Split Direct Deposit more than 1 week ago, Split Direct Deposit flipped to paper check. It is not a "letter of indemnity" , so if the bank will not accept it, follow the guidance above to complete your case. To receive any amount of the payment you may be entitled to, you must file a 2020 tax return and claim the Recovery Rebate Credit (RRC). If a BFS debt indicator is present, but no TC 898 or TC 971 AC 598, provide the taxpayer with the TOP contact number below. CP 53A will be issued advising that the refund may take up to 10 weeks. Complete all account actions, except credit transfers, when requesting to stop a refund. Advise the taxpayer to allow normal return processing time and that the best way to get the most current information about their refund is through the automated systems, Wheres My Refund (WMR) on IRS.gov; IRS2GO (English and Spanish) for smart phones; or the Refund Hotline. This is the number provided on the CP 63, We Have Held Your Tax Refund - Act Now, the taxpayer will receive or has received. If the TC 846 is posted on CC TXMOD, the direct deposit cannot be stopped. IPU 21U1336 issued 12-13-2021. However, no returns are processed until the announced date, therefore no time frame calculation should start before the publicly announced start date for those early returns. The account should post within 4 to 6 weeks, from the current date. 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we cannot provide any information about your refund 2019