And that wasn't even a full guarantee of a full refund. Three weeks after enrolling, our circumstances changed so I called to cancel, expecting to pay the $95 cancellation fee x2. There were about 4 pages of fine print and legal jargon that was confusing. We went ahead and waited. She was more worried about herself and her family I guess. opens a world of possibilities. Of course our trip was rescheduled for another year due to COVID. 2022 . In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. Their initial flight was cancelled at 645pm and no one from ef tours was available to book overnight rooms so they could make their 6 am flight. Seems a little steep for cancelling a trip that is still almost 2 years away. This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. What a rip off! this absurdity not previously announced Both teachers who are the guides have left our school district, have done no fundraising, and the price has increased on the trip since I initially booked it. We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. Hence the lawsuit (in CA 2020, look it up). People are requiredLISTENrequired to purchase the Global Protection Plan. She signed up October 1 and we had to cancel Oct 14 due to conflicts with my work schedule. I won't go into detail about our trip except to say our tour guide left half the group on several occasions, got us lost, left us in a hotel that's fire alarm system was going off in (our group leader also left us behind. I went on my trip June 11, 2014-June 25, 2014. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe View Opportunities; Resources. However, we had already paid and were still excited to be spending 2 weeks in Europe together. We flew back to the US at 5am in the morning. According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. One student got up in the middle of the night and tripped on the mattress and smashed her head into the wall. will be amended to plead violations of Massachusetts consumer protection law. Initially after this situation occurred a person from the company called me to get the story (since I immediately reported it to the tour director when I got off the bus) but never heard from him again. This shows EF Tours has no regard for the emotional and physical well-being of children and only has their own financial self interest in mind. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. Also out of all four excursions throughout the trip, THREE OF THEM WERE CANCELLED! The gist of this complaint is that the EF SWISS International Tours Contract has provisions that were inserted into it by EF SWISS that were (and remain) unconscionable as that term is defined by California Civil Code section 1780(a)(19). Emilia Hovestadt use of a redeem voucher button is already something . Our 50,000+ staff and faculty members around the world provide a local presence and are able to react quickly and in person where necessary. This complaint was posted by a verified customer. I could honestly go on for 10 pages about the terrible food and the fact that you will only be given warm milk, cereal, coffee and last night's rolls for breakfast every day! My son received life threatening injuries and had there not been a physician along as a chaperone my son would have died. Our group leader and another chaperone attending the trip tested positive for covid and were unable to attend. I was just on an EF tour to Portugal and I can honestly say it was horrible. I called EF to try to stay behind with them or re-book, as this was a science expedition they saved for together as a an 8th grade graduation trip. I called EF and they directed me to the insurance company-which is an absolute rip off. EF Educational Tours is keeping $700.00 as a cancellation fee. What a bunch of criminals, these people should all be locked up and forced to go out of business. Avoid at all costs! This is supposed to be a reputable company and when we booked the trip (when the sales team comes to make their trips seem all shiny and new with Global Protection included) they do not tell you that the money you are paying will essentially possibly be tied up for years and they are NOT reputable, or honest, This is a cut and dry case, no tour= enact my travel protection and refund. Please download the PDF to view it: Download PDF. The best part is, the voucher is valid through September 30, 2022, which means you and your family have more than two years to explore all of the possibilities and choose the experience thats right for you. EF Explore America Call 888-333-9756 to enroll. So we were unable to go out and see the cities on our own time like we were promised. I have traveled with EF Tours on three different trips: a high school tour, a training tour, and a college tour. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. EF Tours for High School Graduates Enroll online or call 800-766-2645. Ms. Alaina Kommer from Grant High School does only think about herself and her travelling experience. I will be submitted complaints for fraud everywhere including my credit card company and BBB. What a waste of time and money. ", Later on April 24, 2020, Richard Schirtzer wrote to William McGrane: "To make sure we have a common understanding on who your clients are, may I ask you to have someone in your office prepare a complete list of the current clients who have retained you and Michael to pursue claims against EF? A most unsatisfactory and life changing (m for the worse) experience. Looking ahead. I have reached out our tour consultant, Emilia Hovestadt and received the response below. The Global Travel Protection Plus planprovides a refund of the Program Price (minus the cost of the plan and other non-refundable fees) if your child needs to cancel their tour up to 24 hours prior to departure for any reason. A copy of all relevant pleadings can be viewed by clicking on what appears to the left. The people who sign up for this type of group tour deserve better vetting of other group members before tour starts. It is nothing but a money grab from unsuspecting parents! 2. They simply refuse to refund your deposit. Company is stealing 500.00 saying that is the cancelation policy. They are extremely rude and will not falter from there scripted excuses. Safety First Program Same restrictions. This program was created to provide the safest possible tour experience for our customers. Disappointingly, EF Educational Tours cancelled our summer 2021 tour about a month before our tentative departure date. I feel like everything was rushed. Later on April 20, 2020, William McGrane wrote to Mr. Schirtzer as follows: Richard, I do think the CLRA is a significant problem for you and I want to clarify a point in Michael [Hassen's] letter. Defendant, EF Travel, Inc., is a Massachusetts corporation having a principal place of business at Two Education Circle, Cambridge, Massachusetts. I understand that Will told her she should have received a discount but in a case like this where she became a chaperone at the very last minute, there is nothing we can do. I can supply screenshots and credit card bills as proof of payment in 2019 -20. Unfortunately, I had to cancel his trip because my son switched schools and his old school district could not take a non student out of the country. With 600 schools and offices in 50 countries worldwide, including regional offices dedicated to on-tour support, our global presence is truly unmatched. Yet I received a check in the mail for $300 before I could talk to someone. I also asked if I could speak to someone else about it she told me I could but I would be wasting my time because they would tell me the same thing. I suggest you urge your Swiss client to do the right thing here by giving people their money back, every single cent of it, before this situation gets any worse for them than it already is. By the first week I was already begging to go home and I kept hoping, thinking and praying that things would get better however they never did. we signed my son up for a trip to England , Paris, and Rome. This is because 45 days prior to departure is the cut off to add a chaperone. Help Center: Coverage and policy flexibility. B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. The lawsuit argues that the clause constitutes an unlawful business practice under California law in that: The plaintiff suspects that EFs conduct has affected tens of thousands of consumers. UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. What I didn't understand was the fact that they also charged $155 for some type of insurance (which is not apart of their cancellation fees). They are all F-ing scum I hope all involved lose every penny they ever made and become homeless. EF Educational Tours Reviews | Read Customer Service Reviews of www.eftours.com Travel & Vacation Activities & Tours Tour Agency EF Educational Tours EF Educational Tours Reviews 4,382 Excellent 4.3 VERIFIED COMPANY www.eftours.com Visit this website kharden 1 review US 2 days ago DO NOT USE EF Tours! It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). They are basically stealing our money and find this to be okay. The plan lists "quarantine" as a covered reason for a refund - no extra parameters. It isn't worth the hassle these people have created. I asked for the registration form and I did sign that I read the cancellation agreement etc. UPDATE ON EF CASES AS OF 2:00 PM PDST SEPTEMBER 22, 2021. When students go beyond the By 10pm that evening we were given green light to go and assurance everything was safe and on track. Trip Interruption coverage I am out of $4,200.00, what is EF Tours out of??? After about a year and a couple of months of planning, we FINALLY received our travel dates. And just think, are our kids safe with this company? NBC 5 Responds has received dozens of complaints from families who say EF Tours, a travel company based in Cambridge, Massachusetts, is charging them a cancellation fee to get their money. One of the destinations was an Island called Tortuga. The Future Travel Voucher is not a merchandise credit or a gift certificate and may not be redeemed for cash unless specifically noted on the voucher. Proof of payment in 2019 -20 Enroll online or call 800-766-2645 type group! 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