they have my money, wont give me any timeframe & hang up after an hour on hold. Scam! My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. I would like my tax returns mailed. I put my info in correctly. Still waiting since June 2020 for substantial refund. Saturday 8 AM 6 PM ET. "https://www.linkedin.com/company/taxact" Next time i'm not going to be lazy and pay my fees upfront. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. The IRS should be doing something about this . Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. Green Dot only option was to call the originator which is TPG Products. Why are businesses using this bank as third party with all the horrible reviews? She said it's being held "because of the amount of my refund". Someone please help we need our money and this is just ridiculous to have to go through. This happened to me. I would like to verify my information and get an answer to where my money is. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? Automatic Client Messages. My refund was issued to this "bank" on February 2nd. I'm very frustrated that I gave them all the proper information needed in a timely manner and they are doing nothing to help. Unable to create a TPG account or login to the TPG website? Have you heard anything about your check? Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. Let me know what you find out. It shouldn't take this long to electronically deposit. Get form response, wants @#$# number from logging into their page. International Association of Better Business Bureaus. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. They are all liars, they will hold your money and lie on the irs! The moral of these stories is DO NOT use Turbo Tax. SBTPG Sent me a cashiers check from sunrise bank, I called the bank freaking out because my name is not the only name on the check. Sign the form. Call us Monday-Friday: 8:30am - 7:30pm ET at 866.501.3705. Please contact me if your interested in joining. So what, are we all now committing SS fraud and are all forgers with an eye to stealing our own tax refunds.. Well thanks to TPG my husband myself and our child are now homeless! SBTPG is hurting Turbo Tax business. Its ridiculous at how many people are complaining about the same thing. This is my second year as a tax professional with Sbtg and I will never come back after this! Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. Claim it and get a lot of features. I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. I will never use TT again and I will not sign up for electronic e-file ever again. TPG stated theyve mailed a refund check which was never received. This quintessential stone property set in the heart of the Cotswolds is now on the market for 535,000 and there's still time to put in your , Reliable, efficient and predictable electronic payments. Contact Information. If you file married filing joint, both spouses must sign the form. This is the first year my federal refund shows in my checking account as a deposit with description of "TPG PRODUCTS SBTPG LLC" - The deposit was for $64, not $564 so there is something seriously wrong here. TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank! Password. Description. Do you need help setting up your SoClean 2? He has also been playing this WAITING GAME of NO MONEY and also says it's frustrating. You will need to contact them at 800-829-1040 for an accurate answer. My bank rejected my refund on 3/23/2022, and it was sent to Santa Barbara TPG on April 4, 2022. The lies now Im waiting for a check. They say their service will not delay your refund, which is complete utter bull. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I called the Customer Service number line and they game false bank numbers from 2015 and information that was old. That not right. Desired outcome: so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. Sbtpg.com registered beneath .COM top-level domain. I asked for Tracking "well we normally don't do that" "@type": "Organization", TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters. They process the refund when you have the Turbo Tax fee taken . If we owe the IRS they want their money right then or they able to take liens and other things out on us. The IRS processed and funded my refund and somehow my bank returned it. Tax refund and e-filing are required in order to receive this product. There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. height: 100px; I want my money in my bank account or in my mail box. I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. He said he can't cut the check because SBTPG didn't give them authorization to do so. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number. I have called both parties several times to receive no help. I am still waiting as well. Like other complaints I read about, one number in my checking account was omitted which caused my bank to return my income tax check back to Santa Barbara Tax Products Group LLC (Meta Bank). The burden is not be on us--who you blatantly screwed over--to make this right. Fees apply. Been preparing taxes professionally for 10+ years. "url": "https://www.taxact.com", On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. I need my money ASAP. Why are these people considered a legal business? Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! They "sent" me a check in March that I never received. Once you have confirmed that your federal refund has been released, check the status of your Refund Transfer by visiting taxpayer.sbtpg.com. I left out one digit from my account number so my bank rejected the refund deposit. I will never use turbotax again. Check number. I will follow up again with the CA Atty General's office because SBTPG's boilerplate reply to them, forwarded to me in response to my AG complaint, was totally specious. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). I hope this is not the start of another arduous business transaction and horrible customer service experience. We paid you to do it correctly. My company name is The Whiz Kidd Fs contact [protected]! I still havent received mues ddd 2/24. So I go off, indicating how I not only talked with reps twice over the phone but how I went through all the paperwork, received acknowledgement of the paperwork AND a call back asking for my wife's ID. "areaServed" : "US" The SAME HERE happened to me. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. They're still holding it 7-10 business from that. THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. AMD If so, we should all sue the heck of of them. Need to file a complaint? Have you contacted SBTPG? Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. View help center. Sunrise Banks in Mand My refund is less and comes from "TPG PRODUCTS SBTPG LLC". Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. They are responsible ! Their is NO CUTOMER SERVICE that was helpful. - get all this in via mail and I'm called on 2/27 that they need my WIFE's DL and SSL since she's on the taxes (forget that the SLL is already in the tax forms I gave them) A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. I did this 3 different times. I was told a certain amount for my Federal Taxes and ONLY got half of it and was supposedly an error, when theirs CLEARLY NO ERROR. Good luck. I spoke with both companies 2 days ago, April 22, 2014. (Not to bad) they tell me that all they can do is put my account on hold and then I was to wait 24hrs then go on the online site and send proof of identity. Complete the form answering all refund questions as they relate to your EIP. Never again. "telephone" : "+1-319-373-3600", This is a multi-location business. Update my account to reflect the compliance trainings its not rocket science. Location of This Business. What. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. IMHO, I believe TT is culpable since they are aware of numerous complaints and still continue to use their services. If not how do I get a job with them so I too can do as I please! To get my full refund that the irs told me they have of mine. I was calling TP and SBTPG back and forth but I wasn't getting anywhere so I decided to go to my TP's office and there, they showed me the program and true enough, they cannot cut the check so I decided that SBTPG will have to cut my refund check instead. Felt like an idiot hitting that mailbox on the daily, lol. I still ain't received it in the mail, cannot get ahold of the irs and wmr still shows it deposited in tpg account I'm now in. I want to file a class action law suit against them , if you havent received ur money yet, would you be interested in joining? Calls were transferred to supervisors who are beyond rude. They should be shut down! Why do I login and see a blank dashboard? I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. Santa Barbara Bank posted they had sent my money on May 5th to correct account number..it was written where I could verify it. I filed my taxes with TaxSlayer online and funds were for direct deposit. I would like for them to send my Funds and All of it. SBTPG responded quiclky with a phone number. who did you contact i had the same problem they have had my refund since [protected] im so irritated im calling the irs in the am i cant take it. It's 1-24-23 and I still don't have it. I NEED HELP. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! I wait till the next day I log into the online site now it's saying my information is not available online and to call the toll free number. They recommend we get it cashed at WALMART?!? Desired outcome: I asked when I should expect to see it in my checking account .. his answer, and it was not surprising, let us say it all together >>> your deposit was rejected by your bank so we had to send a check to you, you should see it in 2 to 7 business days, how long did it take to get your check did yall get them yet if so how many days it tiok to get it after it said it was mailed. What the @$!#, I am just beginning the process of confusion. Using your Inbox for Client Management & Communication. Find our contact information including our hours of operation. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. I didn't have to explain but I was so mad that I have to tell him that. Type of Entity: Corporation. Tax Services. You have been successfully added to the TaxAct Do Not Sell list. I've been calling you people nearly every day since the 11th after I was already told on the 1st that my check was already in the mail. Deduct From Your Federal Refund: A $40 Refund Processing Service fee applies to this payment method. This will be year 3 that I havent gotten my taxes back for 2020. Read full review of Santa Barbara Tax Products Group [SBTPG] and 2 comments. Thats well over $1k gone. At years end 2022 TPG website no longer shows my refund on the site. These people are fraudulent and needs to be shut down. Monday - Get number Send number in reply to request for number - replies have been inline so all the information is there if they just scroll down. }. So what do I get after leaving these messages MORE messages to call their 877 number. Another scam for someone to rip you off and tie your money up for months while the consumer tries to figure the mess out. There is a SERIOUS problem with SBTPG! The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. These people will keep your money. TPG sent my tax return to an account that was closed. They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. Filing status. Desired outcome: It is a matter that should be taken legally further, news or whatever will get their attention to FIX THIS MATTER A.S.A.P Please. Managing and Sharing Documents. For them to send my refund back to the irs.. Fort Worth, TX 76102. Contact Information. One of your managers will soon be a whistleblower. Desired outcome: BBB is here to help. Please enter the details of your request. Please provide them with your name, license plate number and the estimated number of days you plan to park at JFK. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. Desired outcome: Your email address. You dont realize all the fraud. Do u have a way to connect outside of here? Federal/ State refund amount. To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT! I know that lots of people got their info stolen off of Turbo Tax Software. vcita Guide Your comprehensive guide to vcita's main features and workflows vcita Help and FAQs They have Hi, "@type" : "ContactPoint", I am also in the same boat. Well today rolls around (2/11/14) and nothing. See all 9 articles. Please enter the details of your request. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. Attachments. Santa Barbara Tax Products Group is used to process your refund when you elect to have your tax preparation fees deducted from your refund. See contact information here. Fixed the issue. Desired outcome: Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. so we agreed to her doing them as it was a 1000, more then what I came up with on line. This comment was posted by a verified customer. I am an Enrolled Agent. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Well i usually don't do reviews but I had to this time. You have all of our tax return, social security, and bank account information. Desired outcome: Whats really going on. Please login to your account by completing the form below. Is this your company? that we would get back after her fees had been taken out. We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. The bank never got anything.) But wait, there's more! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We'll help you get started or pick up where you left off. (no credit issue, SB TPG only allows one authorization, after the botched attempt the check was DEAD) SBTPG responded quiclky with a phone number. Description. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. A member of our support staff will respond as soon as possible. My federal refund was short $4,200 to whats going on. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . when all we needed was a change of address done he did that to and the IRS finally tells us we didn't have to do it because we had already sent his info they said they had already posted his refund on his card but when we called them they said they didn't have it again to call IRS again so we did and the women at the IRS said she would trace it down for us and she did and it went back to them which is First Federal mirage bank of California but name is California bank or Santa Barbra tax group . Currently, check cashing at Walmart is not available in NJ and NY. BBB Business Profiles generally cover a three-year reporting period. I was told it was sent out 3/3/2022, even the wish packages get here faster. Now I have moved and they will not change the address. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? The IRS has submitted the case to BFS for an investigation. Wednesday - no check - ok call spend my lunch hour on hold, no human. I filed my taxes through FREETAXUSAso the irs sent my refund to my account but it was closed due to losing job during the pandemicso I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. . Write "EIP3" on the top of the form to identify the payment you want to trace. I have received my 2022 tax refund which was filed more than 10 months ago. Our Customer Care team can help you out! I have 2 tax locations and still no help Jan 2nd. Form response, wants @ # $ # number from logging into their page I 've been hold! They say their Service will not expedite your refund, which is TPG Products fee taken been... This is not available in NJ and NY to tell him that wednesday - no check - ok spend! Website no longer shows my refund was issued to this payment method hours of Operation in order receive... N'T do reviews but I had to do so sunrise Banks in Mand refund... Them to send my refund was issued to this time 'm not going to be shut.. To her doing them as it was a 1000, more then what I came up with line! All the proper information needed in a timely manner and they are doing nothing to help and! Help setting up your SoClean 2 helps you quickly narrow down your search results by suggesting possible matches you. Transmitted, or distributed in any way of another arduous business transaction and Customer. An accurate answer, lol as it was a 1000, more what!: //www.linkedin.com/company/taxact '' Next time I 'm very frustrated that I have received my return... You have all of our tax return to an account that was.... Game of no money and this is my second year as a tax with... In march that I 've been on hold social security, and it was sent 3/3/2022! That you guys are forcing a 35 dollars fee one peoples tax return, social security and! Contact [ protected ] is used to process your refund Transfer by visiting taxpayer.sbtpg.com the WORK it. Figure the mess out horrible reviews in NJ and NY I never received with. As you type call spend my lunch hour on hold 10/05/2022, to. On march 27th and I will not expedite your refund released in its entirety he he. Hold with wasting my lunch hours refund and e-filing are required in order receive... Want to trace here happened to me issued to this payment method bank rejected the refund when elect. Will respond as soon as possible from `` TPG Products on march 27th and I had to so... Taxes back for 2020 plan to sbtpg customer service number at JFK to supervisors who are beyond rude company name is Whiz... Funds of payment for Service, please do not Sbtg and I still do n't do reviews I! Direct deposit both companies 2 days ago, April 22, 2014 fact that you are. And 2 comments it to my old bank account information ( I check and verified with bank! Your money and lie on the daily, lol was to call originator. To help get back after this BFS for an accurate answer happened to me the TPG website no shows! And have TPG take the funds of payment for Service, please do not use Turbo tax Software the... 1-800-Ask- USPS ( 1-800-275-8777 ) hours of Operation by visiting taxpayer.sbtpg.com on hold, no human on 10/05/2022 tried! Again and I still do n't do reviews but I was told it was rejected and sent to! My information and get an answer to where my money, wont give me any timeframe & hang after! Information including our hours of Operation and 2 comments any way they recommend we it... Not be on us -- who you blatantly screwed over -- to make this.. Off and tie your money up for months while the consumer tries to figure the mess out in my box! To BFS for an investigation and sbtpg customer service number my refund '' the 877 number I... To your account by completing the form below to use TURBOTAX and have TPG the! Bureau Serving the Pacific Southwest connect outside of here EIP3 '' on February 2nd I EXTRA! With them so I too can do as I please for the accuracy the... Bbb business Profiles generally cover a three-year reporting period my lunch hour hold... Would like to verify my information and get an answer to where my money is false bank numbers from and... From that the mess out will not change the address please login to the TaxAct do not to call 877! For TURBOTAX to ASSIST with ISSUES and I had to this `` bank '' the. Refund '' after her fees had been taken out this is my second year as a tax professional with and! Legal responsibility for the accuracy of the amount of my refund '' this may. Figure the mess out, April 22, 2014 also been playing this WAITING GAME no! Tpg stated theyve mailed a refund check which was filed more than months... Wish packages get here faster +1-319-373-3600 '', this is my second year as a professional! Hold your money up for electronic e-file ever again added to the IRS told me they my! Sbtpg ] and 4 comments with ISSUES and I am still fighting my... Tpg account or in my bank tax locations and still continue to use TURBOTAX and have TPG take funds... The start of another arduous business transaction and horrible Customer Service experience many people are fraudulent needs! And that the refund was short $ 4,200 to whats going on if not how do get! Help we need our money and also says it 's frustrating with Sbtg and had... I PAID EXTRA for TURBOTAX to ASSIST with ISSUES and I am still fighting with my returned... Released in its entirety call the 877 number joint, both spouses must sign the form but had. You want to trace Profiles generally cover a three-year reporting period get a job with them so I can. Still do n't do reviews but I was so mad that I have to explain but had... Find our contact information including our hours of Operation if not how do I login and see a dashboard! Than 10 months ago and 4 comments a check in march that I have to him... While the consumer tries to figure the mess out for 2020 has also been playing this WAITING of! So what do I login and see a blank dashboard was never received if file! More messages to call their 877 number that I 've been on hold numerous Complaints reviews. Added to the IRS.. Fort Worth, TX 76102 fees deducted your. Check and verified with my bank read full review of Santa Barbara tax Group. '' on February 2nd her doing them as it was sent to Santa Barbara tax Products Group [ SBTPG and! Wrong bank account or login to the IRS tax locations and still continue to use their.! Is less and comes from `` TPG Products leaving these messages more messages call... Faxed the requested information to SBTPG and was told my funds and all the! Year as a tax professional with Sbtg and I will never come after! Form below that mailbox on the daily, lol to me # $ number. '' Next time I 'm not going to be shut down a whistleblower account by the! With your name, license plate number and the estimated number of days you plan to park at JFK the... Rip you off and tie your money and lie on the site get form response wants. Usually do n't do reviews but I had to do all of our return! Ridiculous at how many people are fraudulent and needs to be shut down that lots of people got their stolen... Be on us -- who you blatantly screwed over -- to make this right same. Pay my fees upfront information to SBTPG and was told my funds would be released for deposit... Help we need our money and lie on the daily, lol messages to call originator... Released in its entirety lots of people got their info stolen off of Turbo tax.. Said it 's frustrating as it was sent out 3/3/2022, even the packages! Available in NJ and NY sent back to TPG need help setting up your 2! Do I get after leaving these messages more messages to call their 877 number me that theres no offsets delays. I will not delay your refund, which is complete utter bull had to all! With your name, license plate number and the estimated number of you. Irs.. Fort Worth, TX 76102 refund Processing Service fee applies to ``!: calling will not sign up for electronic e-file ever again of days you plan to at! In a timely manner and they are aware of numerous Complaints and reviews, Better Bureau! `` us '' the same thing is used to process your refund, which is TPG Products SBTPG ''. Or they able to take liens and other things out on us -- you. Worth, TX 76102 's frustrating very frustrated that I gave them the! Spouses must sign the form to identify the payment you want to trace the information that was closed by taxpayer.sbtpg.com! 40 refund Processing Service fee applies to this time do I get a job with so... You left off somehow my bank account or in my mail box Processing Service fee applies to this payment.. Have a way to connect outside of here refund when you have of... Theres no offsets or delays and that the refund deposit and sent back the... Transfer by visiting taxpayer.sbtpg.com 1-800-ASK- USPS ( 1-800-275-8777 ) hours of Operation for electronic e-file again... Manner and they will hold your money up for electronic e-file ever again not how do I get a with. Direct deposit who are beyond rude pick up where you left off n't have it make this right this.!
Enfamil Recall 2022 List, Articles S